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FAQ's

Which mobile phone cases do you supply?

We supply a whole range of Apple and Samsung product cases. These include; the iPod touch 4th and 5th generation, iPhone 4, iPhone 5, iPhone 5C, iPhone 6, iPhone 6 Plus, iPad 2/3, iPad Air, iPad mini, Samsung Galaxy S3, Samsung Galaxy S4, Samsung Galaxy S5, Samsung Galaxy S6, and the Samsung Galaxy S6 Edge. All of these phone models come in 2 different styles and include:

  • The snap case – the snap case fits tightly into your phone to protect it from any drops
  • The defender case – is slightly larger than the snap case and has a black rubber insert inside the case to give even more protection for the phone.

My own device isn’t available. What can I do?

If the phone model you want isn’t mentioned above, you can contact us directly and we will confirm whether or not we have your phone model case in current stock.

How does it work?

You can have your own unique, personalised phone case in 3 easy steps. Simply click on Case Designer and pick the phone case that you want. Upload your own image, then position your image on the screen as you want it and click on ADD TO CART.  Follow the prompts. When your order has been confirmed, we will print and ship your personalised phone case ASAP. Simples. You can also choose from a range of our own designs in our collections section.

How are iPersonalised products printed?

iPersonalised offers true photographic quality when printing smartphone cases, making the ordinary smartphone look extraordinary. To be able to do this, we use the world’s leading sublimation technology to transform your vision, photo or design into a vibrant and sophisticated phone case that will be unique to the individual and unlike any other. The images are printed INTO the surface of the case which is important when protecting the image and the phone case.

Can I use any image?

You can upload any image to our website as long as you have the rights to use it and it isn't offensive. iPersonalised will not be held responsible for copyright infringements.

Will the colour be an exact match?

At iPersonalised we endeavour to match as best as possible the image colours you have provided.

Is this a sticker?

Here at iPersonalised there's no stickers, no glue, no images rubbing off. Just beautiful cases that last a lifetime and images that wrap around the sides of the case to give it the desired finish.

Are your cases drop proof?

Your case will protect your phone from normal wear and tear, but we cannot guarantee it against drops of any kind. Remember, although we cannot guarantee it, there have been many examples where phones have been saved by our cases. In fact, we do not know of a single incident where a phone has broken with our case on – it’s a bit like a crash helmet!

Can I charge my phone when the iPersonalised cover is fitted?

Yes, absolutely.

Will my payment and personal information be secure and confidential?

Security is a top priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. Please see our PRIVACY POLICY for further information.

How long does delivery take?

Well, that depends on what postage option you've chosen at the checkout. We offer two postage options outlined below. Of course we recommend the EXPRESS TRACKABLE POSTAGE option for orders within Australia :)

FREE POSTAGE not trackable, can take up to 14 days to arrive within Australia - up to 28 days rest of the world    

EXPRESS TRACKABLE POSTAGE only takes 2-4 business days and is only a teeny tiny $9!  Not available for International shipping

How much is postage and packaging?

Postage and packing is currently FREE for all standard Australian and international orders. There are also expedited options for Australian customers, both of which incur an extra charge and can be selected at the time of purchasing

Can I order a case to be sent to someone other than myself?

Yes, just provide us with details of their address and we will arrange for your order to be sent to their address instead.

Do you offer iPersonalised for businesses?

Absolutely. Contact us directly and we will get you the best deal on our top quality cases!

Will my image scratch off?

Nope! Not unless you are super rough and drop or lay your phone on an REALLY abrasive surface.

We promise your image will not rub off, scratch off, or wear off. It will always look as fabulous as the day you got it.

What if I get some scratches on the case?

Some teeny tiny superficial scratches may appear over time. These are usually only visible in certain lighting.

We like to use Silvo to buff out any light scratches on our cases. Go ask your Nana she'll know what it is. Please try it in a discrete area of the case first.

We HAVE NOT tried any other products except Silvo so use these at your own risk.

How do I clean my case?

If your case gets a bit grubby clean it with some warm soapy water. Don't worry, your image isn't going to come off! We like to put a little bit of Morning Fresh in a spray bottle and use that with a paper towel or cloth.